A technologically important creation is the Telecom Billing System. The world telecommunication industry is speeding towards growth. It has become essential to have an organized Telecom Billing System to manage the services used by consumers. The system needs to be good enough to convert the services used by these millions of customers into a billable format.

The data utilized by consumers needs to be categorized by the telecom OSS. This system will track the customer use and accordingly help the billing department to present a detailed account of their usage with the bill. In this world, the customer support and billing section of a company work together to give customers better services.

Let us find out how the Telecom Billing System works. It starts with customer application for a new account with the telecom company. The customer records are checked by the telecom company and then a unique customer ID is provided to the new customer. The customer account is then activated.

The unique customer ID will save all the usage records of the particular customer. The system will use the chosen tariff plan by the customer and update the bill as per the Call Detail Records (CDR). Long distance call charges and roaming charges will be added to the system once the outside supporting telecom operators send in the details.

All the additional services used are updated automatically as per the data usage plan. When calls are received, the CDRs record the caller number, call duration, call start time and call end time. This gives a detailed account of each call. Outgoing calls are recorded similarly.

Every month a computer generated invoice is sent to the customer in the form of a bill. Customers whose records show no payment processed for the earlier month/s are sent a warning message or their service will be temporarily deactivated.

At the end of the month a bill is generated as per the billing standards such as Network Data Management, Interim Standard 124, Automated Message Accounting System, etc. The system also carries costs that are based on the collections, billing cycles, software, hardware, call center and printing. Printed material is needed for sending bills or other communication via postal mail.

A very vital part of the entire Telecom Billing System is the Customer Relationship Management. Today more and more companies are entering the telecom market and there is a tough competition. If the customers are not happy with the customer service they have more options to look out for in the telecom market. So, customer oriented services like multi-lingual support, real time billing, etc., are provided to the customers through the advanced Telecom OSS. Better billing options and support for popular applications are also offered to customers. We can surely say that Telecom Billing Systems are going to advance so much in future that customers will just have to sit back and enjoy the services.

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